MDconcierge  ›  How it works
For providers

How it works for your practice.

Receive workers’ comp and personal injury referrals with the claim details gathered up front. You see the claim before you accept, and we stay on the case so nobody has to chase anyone.

How a referral reaches you

See the claim first. Accept in one tap.

  1. 1
    Case notificationA structured notification with claim status, NCP, carrier, body parts and prior treatment. Contact stays locked until you accept.
  2. 2
    Accept, contact revealedOne tap. Patient phone, date of birth and attorney contact revealed immediately, with an EHR import packet included.
  3. 3
    Introduction sentYou and the attorney are introduced directly, and both sides have full contact from that point forward.
  4. 4
    Scheduling, one tapScheduled, Still working or Can't reach, right from the email. Can't reach the patient? We step in and email them your phone and booking link. Your chart stays in your office.
What your practice gets
  • Claim, carrier and NCP details gathered before you are asked to accept
  • You decide which cases fit your practice, every time
  • Save your online booking link and we email it to the patient every 3 days until they book
  • Better numbers from the attorney come straight to you, and a missed visit restarts scheduling
  • Documents relayed to you on accept, and records requests handled through one place
  • No phone tag with the law firm: messages and questions run through one place
  • Request PT, imaging, pharmacy or another service for the patient, and we place it
The platform

You already know how to use it. It is your inbox.

It runs on email and a portal together. Every update and encrypted file comes by email in real time, and the portal is there for the days you want to see everything at once.

01

Every action is one click, at the bottom of every email.

Referrals, ancillary requests, records requests, bills requests, messages and status updates all come from one address, with the buttons already on the message. Nothing to log into.

referrals@mdconcierge.net
Introduction, Marcus Rodriguez · Dr. James Obi · Case IG-2026-001847
From referrals@mdconcierge.net · To attorney + provider
Introducing both parties for Case IG-2026-001847. Marcus Rodriguez · Travelers · TRV-2026-44821 · NCP on file · Not litigated.
Quick actions
💊 Pharmacy🔎 Imaging / MRI🏃 Physical Therapy🧠 Pain ManagementðŸĐš PM&R / PhysiatryðŸĶī Orthopaedic🔄 Chiropractic➕ Other ancillaries💎 Message the office📋 Request records📄 Request bills
02

A provider sees the claim before they see the patient.

Claim status, carrier, claim number and body parts arrive up front. Patient contact stays locked until the provider accepts, so nobody spends time on a case they were never going to take.

Case notification · IG-2026-001847
Claim status
Accepted
Carrier
Travelers
Claim no.
TRV-2026-44821
Body parts
Lumbar spine, L knee
Date of injury
18 Feb 2026
Employer
Keystone Logistics
Patient phone
•••••••
Date of birth
•••••••
Attorney
•••••••
Accept this casePatient contact stays locked until you accept.
Before accepting
Case notification · IG-2026-001847
Claim status
Accepted
Carrier
Travelers
Claim no.
TRV-2026-44821
Body parts
Lumbar spine, L knee
Date of injury
18 Feb 2026
Employer
Keystone Logistics
Patient phone
(215) 555-0148
Date of birth
04 / 11 / 1981
Attorney
A. Attorney, Esq.
✓ AcceptedEHR import packet attached.
The moment they accept
03

And the case keeps reporting itself.

The office updates the case from the email in one tap, and the attorney is emailed at every step: accepted, appointment set, can't reach, seen, treating doctor chosen. Updates are bundled into one email per case, a Friday digest rounds up open cases, and the live timeline shows who it's waiting on. Nobody picks up a phone.

Your cases · MDconcierge portal
Live · 4 open cases
Marcus Rodriguez
IG-2026-001847 · Travelers
Dr. James Obi
Treating
Ana Delgado
IG-2026-001862 · Zurich
Keystone Ortho
Scheduled
Ray Whitfield
IG-2026-001871 · AmTrust
Awaiting acceptance
Placing
Denise Park
IG-2026-001884 · Erie
Dr. L. Ferrante
Records requested
Get started

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